Legal


Disclaimer and legal information

The following legal information applies to any consultation of the DPM website. As a result of consulting a website, the visitor accepts the conditions of this disclaimer. DPM bvba may change the legal information unilaterally at any time.

These conditions are governed by Belgian law. Any disputes will fall under the jurisdiction of the Brussels courts.

  • The company bvba DPM (hereinafter referred to as DPM) posts information on its websites to let the public know about its activities. The content is published on the websites for information purposes only. The NBB does its utmost to ensure this information is comprehensive and accurate but cannot offer any guarantees towards this end. The content of the websites may be adapted, changed or supplemented at any time without any prior notification or communication.

    DPM does it best to prevent any interruptions owing to technical errors or failures as far as possible but cannot guarantee that the website will be free of any interruptions, failures or other malfunctions.

    DPM cannot accept any responsibility or liability for the information provided on its websites, or for the use to which it is put to or for any resulting loss.

  • The websites of DPM sometimes feature links to external websites. DPM may not be held liable for the content of these websites nor for the policy (such as privacy) applied on the websites. Creating links to external websites does not imply an endorsement of or an association, partnership or relation with the establishments these websites present.

  • DPM expressly reserves all copyright in respect of its websites. The copyright extends to texts, photographs, formatting, layout, slogans, illustrations and other items featured on the websites. The distribution, reproduction and use of the content published on the websites is governed by the following conditions.

    Visitors may freely use the information obtained directly from the websites. This information may be distributed, provided it is accurately presented and that DPM is cited as the source. The distribution, reproduction and use of information received from external websites referred to by the DPM’s websites is managed by these third-party websites. The distribution, reproduction and use of certain types of information, such as statistics, may be subject to specific conditions.

    The reproduction or distribution, in part or in full, of documents mentioning the name of the author (s) (such as DPM White Papers) in the form of an other printed or electronically produced publication is allowed only if DPM’s formal written consent is sought beforehand.

  • DPM expressly reserves all intellectual property rights and other rights in respect of its name and logo, and respects all intellectual property rights of its partners and suppliers. Third parties may not use the name of DPM without prior formal written consent of DPM.

    DPM cannot be held liable for any misuse or fraudulent use of its name, logo or address. Suspicious activities should be reported immediately to the competent police or judicial authorities. These activities may also be reported to DPM.

  • PERSONAL DATA

    DPM attaches great importance to the protection of personal data and privacy. It handles personal data with great care and in accordance with the provisions of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (General Data Protection Regulation – GDPR). Personal data are processed solely to achieve the specific purpose for which they are collected. The personal data collected are not processed for commercial purposes.

    Personal data are only shared on a need-to-know basis to achieve the purpose of the collection. This data may be shared with people outside DPM when this appears necessary in order to achieve this purpose or in cases provided for by the law. DPM processes these personal data for the duration which is strictly necessary in order to attain the specific purposes in view of which the data are processed. In as far as the conditions laid out in the applicable legislation are met, persons whose data are processed are entitled to:

    (1) access their personal data and, as the case may be, rectify them;
    (2) object to processing on grounds relating to their particular situation;
    (3) obtain the erasure of such data or the restriction of processing;
    (4) receive the personal data concerning them in a structured, commonly used and machine-readable format, and to transmit those data to another controller;
    (5) lodge a complaint with the Gegevensbeschermingsautoriteit/Autorité de protection des données if they consider that processing their personal data infringes the applicable legislation.

    The relevant persons may exercise the rights mentioned under points (1) to (4) by means of a dated and signed request, accompanied with a copy of the person’s identity card, to be handed in at the DPM’s office or sent by post to DPM bvba, Place Rouppe 18, 1000 Brussels. A request may also be sent by e-mail with digital signature to info@dpm-services.eu.

    VISITOR INFORMATION

    Servers automatically store data sent by a visitor’s browser each time a DPM website is consulted. These server log files may contain the following information: the date and time of the visit, the visitor’s IP address, the type of browser used by the visitor, the browser language and the browser screen size, and one or more cookies by which the browser can be identified. This information is not linked to personal data collected elsewhere and is used solely to record website visitor statistics required for the purpose of assessing and improving the DPMs websites.

  • Pursuant to article 129, 1° of the 13 June 2005 Law on electronic communications, DPM bvba (hereinafter referred to as DPM) wishes to inform visitors to its websites about the use of cookies. Cookies are small text files placed on the hard drives of the computers of website visitors They contain information such as the visitor’s language preference, so the person is not required to supply information again when revisiting the same website.

    As a result of a visit to a DPM website, a cookie may be saved on the visitor’s hard drive. Cookies facilitate visits to the DPM’s websites, while helping DPM to store user preferences and visitor information and keep track of user trends. However, DPM does not establish any link between the information saved by the cookies and data by name concerning the visitors to its websites.

    The following types of cookies are used on the DPM’s websites:

    Technically necessary cookies. These are cookies that are strictly necessary for the operation of the websites and without them the websites would not function properly. Consequently, these cookies cannot be disabled.

    Functional cookies. These are cookies used to enhance the functional purposes of the websites. For example, these may be cookies that remember the content you previously viewed on website or the email address and password you provided when registering during an earlier visit to this website. The use of functional cookies enables the NBB to offer content tailored to the interests of visitors and save them the time of having to re-register and re-enter information when revisiting a website.

    The DPM’s websites make use of Google Analytics, a web analysis service from Google Inc. (“Google”). Google Analytics uses cookies. Information the cookie generates about the use of the DPM’s websites is transferred to and stored on servers operated by Google in the United States. Google uses this information to keep track of how the websites are used, to compile website activity reports for website operators and offer other services related to website activity and Internet use. Google may share this information with third parties if legally required to do so or insofar as these third parties process information on behalf of Google. Google will not combine the visitor’s IP address with other information available to Google. Visitors may change their cookie settings at any time (such as asking to be notified when cookies are sent to their computers, or refusing cookies) by altering their Internet browser settings (Internet Explorer, Firefox, Chrome, Safari or Opera). N.B. in this case visitors may be unable to register on the DPM’s websites or use other functions for which registration or information gathering is required.

  • For the purpose of carrying out certain tasks, DPM bvba (hereinafter referred to as DPM) relies on web applications which are available to companies and individuals through the DPM’s websites.

    Should any specific conditions be applied to the use of these web applications, legal information about the DPM’s websites will be valid only insofar as this is compatible with the specific conditions or the functions and special features of the relevant web applications.

  • DPM bvba (hereinafter referred to as DPM) uses e-mails to exchange information about or for fulfilling its mission. The content of the DPM’s e-mails and attachments, if any, is intended solely for the person or organisation to whom or to which it is addressed and, where appropriate, solely for the purpose or use mentioned therein. These e-mails may contain confidential information. Should you inadvertently receive an e-mail from DPM, please report this to DPM (info@dpm-services.eu) and delete the e-mail.

    DPM does its utmost to keep its e-mails free from viruses but should an e-mail sent from DPM nonetheless contain a virus or harmful attachment, DPM may not be held liable for this. The same provision applies to damage caused by the improper use of e-mail addresses and damage as a result of a delayed delivery or the loss of e-mails (both completely and in part).

    Notwithstanding any other and long-standing practices, staff and representatives of DPM may not conclude any binding agreements on behalf of DPM as a result of exchanging e-mails with other parties, without using a legally recognised digital signature or unless it is followed by a formal written confirmation with one or two signatures binding DPM.

    DPM reserves the right to read and keep any messages sent from and to its e-mail addresses, where this is allowed by law. Consequently, DPM advises third parties not to send personal messages to the DPM’s e-mail addresses but to use only the personal e-mail addresses and telecommunication applications of its staff and representatives towards this end.

    Any personal data DPM collects by e-mail will be gathered pursuant to the conditions laid down in the Law of 8 December 1992 on the protection of privacy with regard to the processing of personal data.


Terms & Conditions

  1. The conditions hereafter are applicable whatever the general conditions of purchase of the customer. Any modification must be by written agreement.
  2. Invoices are due within 30 days of invoicing, unless agreed otherwise.
  3. Without objection in writing received within 8 days after delivery, the invoice will be considered accepted.
  4. If payment is not received within 15 days, the invoice amount will be lawfully incremented without notice, with an interest rate of 12% per annum calculated from date of invoice and of a fixed indemnification of 15% for administrative costs.
  5. In case of non-payment of one invoice within the agreed time frame, the balance of all other invoices will be claimed immediately.
  6. No claim of any kind, even if taken into account by the seller, does relieve the customer from the obligation to respect the deadlines for payment.
  7. Advice and assistance provided without charge is given in good faith but without responsibility.
  8. Any litigation will fall under the exclusive jurisdiction of the Courts of Brussels.


Complaints

DPM values a lot the quality of its service offerings. If, for any reason, you are not satisfied, we offer the possibility to introduce a complaint.

Please fill in the attached complaint form.

The management of DPM takes each complaint seriously and will report back to you after investigation.

Please also note that our consultants are bound by the ethical code of the EATA association. EATA is the European Association for Transactional Analysis.

EATA uses specific procedures to handle any ethical or professional practices complaint. EATA always seeks to resolve complaints informally. If though, for any reason, a person wishes to make a formal complaint concerning an EATA member undertaking EATA business then they must use the agreed procedures here.

Complaint Form

Dear Sir, madam, You have a complaint about the services we provide or about our personnel. You can submit your complaint to us with this complaint form. We will review your complaint and inform you about the completion.