Legal


Terms & Conditions

  1. The conditions hereafter are applicable whatever the general conditions of purchase of the customer. Any modification must be by written agreement.
  2. Invoices are due within 30 days of invoicing, unless agreed otherwise.
  3. Without objection in writing received within 8 days after delivery, the invoice will be considered accepted.
  4. If payment is not received within 15 days, the invoice amount will be lawfully incremented without notice, with an interest rate of 12% per annum calculated from date of invoice and of a fixed indemnification of 15% for administrative costs.
  5. In case of non-payment of one invoice within the agreed time frame, the balance of all other invoices will be claimed immediately.
  6. No claim of any kind, even if taken into account by the seller, does relieve the customer from the obligation to respect the deadlines for payment.
  7. Advice and assistance provided without charge is given in good faith but without responsibility.
  8. Any litigation will fall under the exclusive jurisdiction of the Courts of Brussels.


Complaints

DPM values a lot the quality of its service offerings. If, for any reason, you are not satisfied, we offer the possibility to introduce a complaint.

Please fill in the attached complaint form.

The management of DPM takes each complaint seriously and will report back to you after investigation.

Please also note that our consultants are bound by the ethical code of the EATA association. EATA is the European Association for Transactional Analysis.

EATA uses specific procedures to handle any ethical or professional practices complaint. EATA always seeks to resolve complaints informally. If though, for any reason, a person wishes to make a formal complaint concerning an EATA member undertaking EATA business then they must use the agreed procedures here.

Complaint Form

Dear Sir, madam, You have a complaint about the services we provide or about our personnel. You can submit your complaint to us with this complaint form. We will review your complaint and inform you about the completion.

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