Organisational consulting based onTransactional Analysis (TA) uses a contractual approach. Consultants maintain its theoretical accessibility, so that its concepts and ideas are readily understood and can be applied by people at all levels of an organisation.
Emphasis is placed on avoiding non-productive competition and conflict, and developing more effective problem solving strategies. In settings diverse as airlines, manufacturing, government agencies, family businesses and banks, TA has shown its value as a solidly-grounded approach to interpersonal skills.
Transactional Analysis (TA) is a practical theory of personality, communication and systems. Through a comprehensive framework of concepts, TA serves as a guideline for effective intervention at the individual, group and organizational level. It is a powerful tool for professional and personal growth. The goal of transactional analysis is to increase awareness, spontaneity and the capacity for relationship. Transactional analysis provides us with concepts to understand who we are and how to change our patterns of behaviour.
Some of the key concepts are:
Ego states: an ego state is a set of related behaviours, thoughts and feelings. Within TA we say we manifest our personality through three ego states: Parent, Adult and Child.
Transactions: the way we communicate can be represented as transactions, or units of recognition. A good understanding of parallel, crossed and ulterior transactions helps us communicate effectively.
Script: a script is a life plan created outside of awareness ending in a well-defined alternative. Awareness of our script decisions in the past facilitates change of our patterns of behaviour here and now.
Discounts, rackets and games: TA supplies us with concepts to analyse and change our patterns of miscommunication