We are passionate about ITIL and have reached the Expert level.
Over the years we gained a lot of practical experience adopting and adapting best practices of ITIL v2 & v3 (Strategy, Design, Transition and Operation) into banking environments, telecom & insurance companies.
Some examples of what we have been doing so far:
IT risk management implementations
CMDB & change management implementations
Process maturity studies
KPI’s and dashboards
Governance of IT by writing internal control reports for the regulator