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Partnership signed between OBM Dynamics and D.P.M.
Partnership signed between OBM Dynamics and D.P.M. 150 150 D.P.M. Administrator

D.P.M. and OBM Dynamics B.V. are pleased to announce their partnership in offering Organizational Behavior Management (OBM) Foundation Level Trainings.

D.P.M. has become a new Certified Partner of OBM Dynamics to sell and deliver the OBM Foundation Level Training under license.
They recognize OBM as a strong and natural extension of their portfolio. Having built a successful business in IT Service Management consultancy and ITIL and Service Excellence training, they are
embracing OBM to ensure leaders in organizations understand the importance of organizational behavior management.

OBM helps leaders and influencers design practical strategies that can be used to change behavior. It instigates methods to improve human performance leading to an improvement in business goals.
The two-day Foundation training is a hands-on course, based on a variety of scientific resources.
Examination and Certification of OBM training participants is processed by APMG International, another partner of both OBM Dynamics and D.P.M.

Maurits Baeyens, trainer and consultant of D.P.M.: “Leaders focus on the ‘process angle’ to achieve their desired results, which is good. Sometimes leaders underestimate or are unaware of the importance of the ‘people factor’. I would like to share OBM with leaders to get to the desired behavior of people in organizations to drive the results their organization is looking for.”

Bruno Gallier, trainer and consultant of D.P.M.: “All along my consultancy work, I often see a lot of frustration. Frustration of the employee because his work is not seen or recognized. Frustration of
the manager because members of his team are not doing what they are told to do while offering training or putting in place new methods / frameworks supposed to solve everything. OBM has been an eye opener for me and I’m eager to share my learnings so leaders can get the desired behavior from people and get the best performance for the organization.”

Organizational Behavior Management is a science to optimize performance

Repeated research has shown that a staggering 70% of organizational change programs fail to meet all their objectives. In no less than 60% of those cases, ‘Behavior’ is determined as the root cause.
By understanding how to influence behavior leaders can start to better understand and manage people at work, in forming a culture that contributes to meeting strategic goals such as improved customer satisfaction.
Organizational Behavior Management (OBM) is a scientifically proven method for optimizing organizational performance, combining a ‘seven-step protocol’ with hard data and a focus on encouraging and reinforcing positive behavioral changes. The ‘seven-steps’ include how to determine pinpoints, develop a measurement system and designing and implementing a solution.
Used successfully worldwide for over 40 years, OBM has a proven track record of improving organizational performance in every field of business, in hundreds of reported cases, by focusing on both results and behaviors instead of results only.
Joost Kerkhofs & Robert den Broeder (Founders & Directors, OBM Dynamics B.V.) say, “People love change! As long as they benefit from it themselves! The training and certification draw from a wealth
of scientific studies, bringing to life how behavior can impact organizational change.
We have trained hundreds of leaders and influencers in the Netherlands. Since 2010 we have collected an impressive number of cases on how OBM has successfully helped public and private organizations to achieve their goals. These cases have shown that behavior is the key to successfully apply best practices, frameworks and management philosophies such as Agile, DevOps, Scrum and Lean. We look forward to working with D.P.M. to help extend the use of OBM.”

About OBM Dynamics B.V.

OBM Dynamics B.V. designs, develops and distributes educational products in the field of Organizational Behavior Management (OBM) worldwide through its own network and that of its licensed partners. It also trains and certifies OBM Instructors in association with APMG International.

Contact: Joost Kerkhofs, Co-Founder & Director
T: +31 (0)85-1308563  |  E: j.kerkhofs@obmdynamics.nl

About D.P.M.

D.P.M. specializes in service management consultancy, training and coaching.

Contact: Maurits Baeyens, General Manager
T: +32 495 630896 | E: info@dpm-services.eu

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ITIL® 3 Discontinuation dates
ITIL® 3 Discontinuation dates 150 150 D.P.M. Administrator

AXELOS has taken the decision to stop offering the previous version of the world’s leading certification in IT service management, ITIL v3, by the end of 2021.

There will be a phased approach to discontinuing the Foundation and Intermediate examinations to allow your customers enough time to complete their ITIL v3 Intermediate level certifications so they can accumulate enough credits to qualify for the Transition examination.

The confirmed timings are as follows:

  • ITIL v3 Foundation (English) to be discontinued as of 1 July 2021
  • ITIL v3 Intermediates (English) to be discontinued as of 1 January 2022
  • ITIL 4 Managing Professional Transition examination (English) to be discontinued as of 1 July 2022
  • Translated guidance and examinations discontinuation dates will be announced on a case-by-case basis based on the corresponding product release dates for the ITIL 4 higher modules.

If you have any further questions about ITIL 4 or ITIL v3 discontinuation, please contact us via the contact form.
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ITIL 4, the newest version of ITIL
ITIL 4, the newest version of ITIL 605 452 Maurits Baeyens
Digital transformation and technology are driving organizations to a new way of working in a rapidly changing environment. That is why it is time for a new edition of the most widely used best practice framework for IT service management in the world. ITIL has evolved and is ready to support organizations in modern times. AXELOS carried out a large-scale update process to change the traditional ITIL approach to contemporary insights.
ITIL 4 and not ITIL v4

The official name of the update is ITIL® 4. The four does not indicate a version number but a reference to ‘the Fourth Industrial Revolution’ characterized by robotics, artificial intelligence, nanotechnology, quantum computing, biotechnology, the Internet of Things (IoT), 3D printing, autonomous vehicles and much more.

What new concepts are there in ITIL 4?

The ITIL 4 basis is formed by the service value system (SVS), replacing the well-known “flywheel” – the ITIL service lifecycle.  

The four dimensions model from which every part of the SVS should be considered, replaces Processes, People, Products & Partners. The four dimensions, from which each component of the SVS should be considered, are:

  • organizations and people
  • information and technology
  • partners and suppliers
  • value streams and processes
What are the core components of the service value system?

The core components of the SVS are:

1. the service value chain

The service value chain provides an operating model for the creation, delivery, and continual improvement of services. It is a flexible model that defines six key activities that can be combined in many ways, forming multiple value streams.

2. The ITIL practices

An important observation is that the emphasis is no longer primarily on processes, but on practices; methods and their application. Processes are therefore described in less detail and mainly provide practical recommendations and tips for their implementation. The method of application and implementation is left to the teams according to the principles of Lean, Agile and DevOps. Each ITILpractice supports multiple service value chain activities, providing a comprehensive and versatile toolset for ITSM practitioners.

3. The ITIL guiding principles

The ITIL guiding principles can be used to guide an organization’s decisions and actions and ensure a shared understanding and common approach to service management across the organization. The ITIL guiding principles create the foundation for an organization’s culture and behavior from strategic decision-making to day-to-day operations.

4. Governance

Organizational governance is a system by which an organization is directed and controlled. Organizational governance evaluates, directs, and monitors all the organization’s activities, including those of service management.

 

5. Continual improvement

A recurring organizational activity performed at all levels to ensure that an organization’s performance continually meets stakeholders’ expectations. ITIL 4 supports continual improvement with the ITIL continual improvement model.

The purpose of the SVS is to ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.

ITIL 4 provides the guidance organizations need to address new service management challenges and utilize the potential of modern technology. It is designed to ensure a flexible, coordinated and integrated system for the effective governance and management of IT enabled services.

As you can see, another nice evolution of the ITIL framework, with focus on value and outcome of services.

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