FitSM Foundation
COURSE DESCRIPTION
AUDIENCE
LEARNING OBJECTIVES
PREREQUISITES
CERTIFICATION
ABOUT THE EXAMINATION
COURSE DESCRIPTION
The FitSM Foundation course introduces participants to the essential concepts, principles, and practices of lightweight IT Service Management (ITSM). This foundational certification course is designed to provide a clear understanding of service and service management concepts, key processes, and the benefits of a structured yet flexible approach to managing IT services. FitSM emphasizes simplicity and adaptability, making it ideal for organizations looking to improve ITSM practices without overwhelming complexity.
AUDIENCE
The FitSM® Foundation course fundamentally targets the participants in the IT and business domains who wish to take first steps in service management and wish to learn about FitSM. FitSM® training and certification is designed for all professionals involved in the provision and delivery of IT services.
This course and the related certification can be beneficial for the following roles:
- IT Support Staff
- IT Consultants
- Business Managers
- Business Process Owners
- IT Developers
- Service Providers
- System Integrators
- Anyone working in a Devops team
LEARNING OBJECTIVES
At the end of this course, participants will
-
- Understand the relationship between service, service quality, and service value.
- Explore the key principles of IT Service Management, including customer orientation, process alignment, and the role of continual improvement.
- Gain insights of processes involved in the area of Service Operation and Control:
- Incident & Service Request Management, Problem Management, Configuration Management, Change Management, Release and Deployment Management, Continual Service Improvement Management.
- Gain insights of processes involved in the area of Service Planning and Delivery:
- Service Portfolio Management, Service Level Management, Service Reporting, Service Availability & Continuity, Capacity Management, Information Security Management, Customer Relationship Management and Supplier management.
- Learn about the challenges and benefits of implementing ITSM in federated environments.
- Familiarize themselves with FitSM’s alignment to standards and frameworks like ISO/IEC 20000, ITIL®, and ISO/IEC 27000.
- Achieve the Foundation Certificate in IT Service Management according to FitSM
PREREQUISITES
No formal prerequisites; however, a basic understanding of IT service delivery and management is beneficial.
This course is an excellent stepping stone for those looking to develop foundational ITSM knowledge and pursue advanced FitSM certifications or align with industry standards and frameworks.
CERTIFICATION
After successfully passing the exam, the participant is entitled to the FitSM Foundation Certificate awarded by APMG International. FitSM Foundation certification does not expire and there are no on-going maintenance requirements. Participants will be able to claim their digital badge and electronic certificate from their APMG Candidate Portal within two business days of their exam result being issued.
ABOUT THE EXAMINATION
The certification exam will be online and supervised remotely.
Each exam consists of 20 multiple choice questions and must be completed in 30 minutes. Pass marks are 13 out of 20. Minimum score of 65 percent is required to pass the exam.